I had an appointment for Saturday, August 22, 2015 for 11am. He showed up on time.. and went right to work... even cleaned the baseboards around the carpet in the bedroom and living room. After he steamed the carpets, he used the machine to clean the dining room and kitchen and bathroom for me. I am not sure this is normally part of the carpet cleaning, but i appreciated it. He was friendly, and completed the job in a timely manner.